Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at katherinekuczewskiart@gmail.com where we will send you detailed return instructions including an address where the returned item is to be mailed at your expense.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at katherinekuczewskiart@gmail.com.
 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Lost/Stolen/Failed Delivery

We are not liable for mishandling or failed delivery by the shipping service or damages post delivery as we take great care to make sure they are properly packaged to minimize damage. 

If a package is marked delivered yet it cannot be found, please verify the correct shipping address was used. If it was indeed lost/stolen you must contact the shipping service. Unfortunately we are unable to address failed delivery or stolen items directly. 

 

Incorrect Shipping Information

The collector is responsible for providing the correct shipping information. Orders will not be refunded if the item is lost or delivered to the wrong address. If the item was returned to us, the collector is responsible for the cost of re-shipping. The collector will be responsible for a 50% re-print charge plus shipping costs if the original order is lost due to incorrect shipping information. 

 

Color Variation 

Please have a look at the artwork on different screens to get a better sense of the artwork, but in general, colors on screens are never quite the same in printing. We take the time to properly calibrate the prints to the colors and tones of the original artwork.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders, commissions or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at katherinekuczewskiart@gmail.com.